Shipping & Delivery

You can purchase your items on our online store and ship them directly to your doorstep. Shipping is free on all orders over $55. We use the best carriers in the business to make sure your order gets to you on time. From the Secure Checkout page you’ll see your item description, price, and delivery options. Where available, you can also choose a faster delivery method for each item on your order, for an additional fee. Delivery times vary according to your selected delivery address, availability of your items, and the time of day you place your order. We also have a 1 business day handling time for all orders.

MISSING OR STOLEN PACKAGES

Things happen, and unfortunate mishaps may occur when packages might end up missing or stolen from their shipping address. DB TAC will take responsibility for everything up to the point of shipping, and once orders have been shipped, it is the responsibility of the carrier (typically USPS) to deliver orders/packages safely in a timely manner to the shipping address indicated on the order.

DB TAC is NOT responsible for any of the following situations:

• Wrong Address inputted by customer during order placement.
• Missing or Stolen package when order shows as being delivered.
• Damage to products that occur during shipping or delivery.

Unfortunately, package theft seems to be on the rise lately. So please take precautions to ensure that your shipping address is one that is safe for your packages to be left at. Your USPS Mail Carrier typically has remarkable recall in regards to details of where packages were left when contacted within a day or two of delivery. Sometimes lost or missing packages are left out of view and may even be with a neighbor or a family member. If you suspect your package was stolen, you must file a claim with USPS, or a police report; so please make that a priority. If you decide to upgrade your shipping to Priority Mail Shipping during checkout, this will automatically include shipping insurance up to $100 which you can file a claim with USPS directly.

If you have any questions, please feel free to contact us via e-mail at: info@dbtac.com so we can assist you further. A customer support agent is available from 9 am to 6 pm PST to answer any questions you may have. Thank you for shopping here with us at DB TAC!